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Frequently Asked Questions

Find answers quickly with our intelligent search and clear explanations.

How do I create an account?

Click the Register button on the homepage and fill in the required details.

Can I create multiple accounts?

No, each email or phone number can only be used once.

How do I reset my password?

On the login page, click Forgot Password and follow instructions.

How do I verify my email?

Check your inbox for the verification link after registration.

How can I change my phone number?

Go to Profile Settings and update your phone number.

How can I make a payment for my shop?

Use the payment portal under Shop Settings to add funds.

What payment methods are accepted?

We accept Mobile Money, Bank Transfer, and card payments.

How do I add items to my shop?

Go to the Items page, click Add New Item, and fill in details.

Can I edit items after adding?

Yes, click the Edit button next to the item.

How do I delete items?

Click the Delete button and confirm the action.

How do I view my sales statistics?

Go to Dashboard to see graphs and summaries.

Can I export sales data?

Yes, use the Export button on the Dashboard.

How do I update my profile?

Go to Profile Settings and update your information.

How do I enable notifications?

Go to Notification Settings and toggle options you want.

How do I enable two-factor authentication?

Go to Security Settings and follow the 2FA setup instructions.

Who can I contact for support?

Use the Contact Us page; support replies within 24 hours.

Does the system provide usage tips?

Yes, hover over buttons to see tooltips and guidance.

Can I assign multiple managers to a shop?

No, each shop has a single manager.

Can I generate PDF reports?

Yes, use the Print or Export button on relevant pages.

Are reports downloadable?

Yes, PDF reports can be downloaded for offline use.

How often is sales data updated?

Sales data is updated in real-time after each transaction.

Can I change my shop code?

No, shop codes are unique and cannot be changed.

How do I update my contact details?

Go to Profile Settings and update phone or email.

What should I do if my account is compromised?

Contact support immediately and reset your password.

Can I stay logged in?

Yes, check Remember Me during login.

What password strength is required?

Use at least 8 characters including uppercase, lowercase, number, and symbol.

Are payments refundable?

Payments for services can be refunded if not used, contact support.

How do I handle returned items?

Use the Returned Items page to log returns and restock items.

Can I delete my account?

Yes, contact support to request account deletion.

Can I schedule item availability?

Yes, you can set availability dates when adding items.

How do I message customers?

Use the messaging system in your shop dashboard.

Can I customize shop appearance?

Yes, go to Shop Settings > Appearance.

How to enable low stock alerts?

Toggle alerts in Notification Settings for each item.

Does the system provide recommendations?

Yes, it suggests actions for items about to run out.

How is item performance evaluated?

Through sales, returns, and profit statistics.

Can I filter reports by date?

Yes, use the date filter options on each report page.

How do I verify identity?

Upload your ID documents in Profile Settings.

How to request help from support?

Go to Contact Us and submit a message.

Can I upload item images?

Yes, upload images when adding or editing items.

What image formats are supported?

JPEG, PNG, and GIF formats are supported.

How to analyze sales trends?

Use the Dashboard graphs and analytics tools.

Can I view items by category?

Yes, use the Category filter on the Items page.

How to add shop operators?

Go to Shop Settings > Operators and add them.

Does the system provide motivational tips?

Yes, it shows encouragements and magical tips for high performance.

How do I get magical advice for my shop?

Check the Suggestions panel on each item about to run out.

Where can I find tutorials?

Go to the Help section for guides and tutorials.

Can I change theme colors?

Yes, go to Profile Settings > Theme.

Can I download transaction history?

Yes, use the Download button on the history page.

Does the system congratulate me for milestones?

Yes, motivational messages are displayed when targets are achieved.